Data Deletion Request Portal

1. Introduction

Welcome to the Digital Menu Maker data deletion request portal, accessible online via https://digitalmenumaker.com. This secure compliance document details our operational rules, legal workflows, data extraction pipelines, and compliance pathways for permanently removing profiles from our servers, which are owned and operated under the corporate management of JESASTIC Web Design & IT Solutions.

As a specialized B2B hospitality Software-as-a-Service (SaaS) platform, we host extensive operational details, including restaurant business accounts, uploaded menu PDFs, visual board designs, table coordinates, and interactive QR ordering systems. This document provides clear, transparent guidelines regarding your right to request deletion and explains exactly how we manage the permanent purging of digital assets from our databases.

We believe that robust data privacy is a core element of trust in software. By registering a profile with our services, customizing menu templates, or submitting a deletion request through our compliance channels, you acknowledge and agree to the guidelines, verification requirements, and retention exceptions detailed in this policy.

2. Your Right To Request Deletion

Every registered hospitality operator, local cafe administrator, and digital signage user has the absolute right to request the permanent deletion of their account files, pricing indexes, and personal metrics stored on our servers.

Whether you are migrating to a different technology provider, closing your establishment, or simply cleansing your visual assets, we make it easy to initiate an account deletion request. Our dedicated contact channels act as our official compliance interface, helping you exercise your privacy rights quickly and securely.

3. Types Of Data Eligible For Deletion

When we process a validated account deletion request, our systems target several categories of stored user data. The specific records slated for permanent removal include:

• Restaurant Profiles: Your trade title, custom physical address, contact details, currency choices, and primary account emails.
• Uploaded Assets: Visual food images, background headers, and customized PDF catalogs.
• Interactive Tiers: Dynamic pricing grids, allergen tags, visual board layouts, and QR code tracking configurations.
• Administrative Logs: Individual employee credentials, system access histories, and workspace logs.

4. Restaurant Account Information

Our core SaaS framework stores your login credentials, administrative settings, and system authorizations in isolated database containers.

Upon processing your deletion request, our technical team permanently deletes your password hashes, active session tokens, staff profiles, and account settings from our production servers. This makes it impossible for anyone to access your restaurant dashboard or recover your system configurations.

5. Uploaded Menu Files & Images

We manage extensive visual media pipelines, hosting raw and compressed visual food images, branding logos, and custom PDF documents uploaded by our restaurant partners.

When your deletion request is completed, our server cleanup tools systematically remove your uploaded media files from our primary cloud storage buckets. We also send automated purge commands to our globally distributed Content Delivery Network (CDN) edge nodes to clear cached versions of your images within milliseconds, ensuring your copyrighted food photography and menu layouts are completely removed from the web.

6. QR Menu & Ordering Data

If you utilize our interactive table ordering modules or QR menu systems, our databases collect and store table coordinates, localized menu logs, active cart states, and historical receipt data.

A completed account deletion permanently purges these dynamic ordering logs from our databases. Any physical point-of-sale QR codes linked to your restaurant will automatically deactivate, presenting a secure "Catalog Inactive" page if scanned by dining customers.

7. Billing & Transaction Records

Our payment structures communicate with reliable gateways to manage SaaS subscriptions and payment transactions.

While your active billing card parameters and payment methods are deleted immediately upon account closure, we are legally required by international financial and tax regulations to retain certain historical invoice records. These records—including your tax ID, invoice dates, subscription fee details, and processed transaction numbers—are kept in a secure, isolated audit ledger to meet regulatory compliance rules.

8. Analytics & Tracking Data

To help our restaurant clients optimize their business performance, we collect non-personally identifiable telemetry when customers browse hosted menus.

Following your account deletion, any historical analytics connected to your menus are anonymized. We remove your restaurant identifier from our tracking files, leaving only general, aggregate statistics (such as page load speeds or device types) to support general platform performance research. These aggregate files contain no business or consumer references.

9. GDPR Right To Be Forgotten

If you manage a restaurant or access our platforms from within the European Economic Area (EEA), you possess specific data privacy rights under Article 17 of the General Data Protection Regulation (GDPR)—commonly known as the "Right to be Forgotten".

We process all European deletion requests in strict alignment with GDPR guidelines. When you submit a request through our compliance channels, we act as a data controller to purge your administrative profile and as a data processor to delete any customer analytics, ensuring your data is handled securely and in full compliance with European privacy laws.

10. CCPA Data Deletion Rights

If your hospitality business is located in California, your privacy is protected under the California Consumer Privacy Act (CCPA). Under the CCPA, you have the right to request that we delete any personal details we have collected or maintained about you.

We verify, process, and complete all California deletion requests in accordance with CCPA guidelines. We ensure that our systems completely purge your business details and that our third-party infrastructure partners apply parallel data hygiene standards.

11. Verification Requirements

To protect your business from malicious data loss or unauthorized deletion attempts, we require identity verification before we process any data deletion request.

When you submit a request via our Contact Page, our compliance officer will review your details and send a verification link to your registered account email. We may also ask you to confirm your identity by uploading a business ID or completing a micro-payment verification. We will not begin deleting your data until your identity is fully verified.

12. Processing Timeline

Once your identity is verified, we begin our multi-stage database purging process. Our standard technical timeline for data deletion is structured as follows:

• Active Database Purging: Your active restaurant profile, staff credentials, and menu configurations are disabled within forty-eight (48) hours of verification.
• CDN & Asset Purging: Uploaded menu PDFs, dish photos, and logo files are deleted from our cloud storage buckets and CDN edge caches within five (5) business days.
• Complete System Deletion: Your data is completely removed from all active database tables and software configurations within thirty (30) consecutive days.

13. Data Retention Exceptions

Please note that we may retain specific categories of data even after an account deletion is completed. These exceptions are strictly limited to data necessary to:

• Fulfill international accounting, corporate invoicing, tax audits, or financial reporting laws.
• Defend against legal claims, resolve commercial disputes, or enforce our active Terms of Service.
• Detect and prevent platform fraud, malicious software abuse, or coordinated security attacks.

14. Backup & Security Limitations

Our infrastructure maintains automated, encrypted database backups to ensure platform recovery in the event of hardware failures or natural disasters.

When we delete your data from our active production databases, your information may remain inside our compressed backup files for a limited time. These backups are stored in highly secure, encrypted offline storage. Your data will be overwritten and permanently purged as our backup retention cycle rotates, which takes a maximum of ninety (90) days from your initial deletion request.

15. Third-Party Service Providers

Digital Menu Maker coordinates with secure third-party service providers (including cloud database hosts, content delivery networks, and payment processors) to run our SaaS platforms.

When we process a validated deletion request, our technical systems automatically send deletion signals to our integrated partner systems. These partners are contractually required to apply parallel data cleanup standards, ensuring your information is purged from their servers as well.

16. International Data Requests

We accept and process data deletion requests from restaurant operators and consumers worldwide. Our compliance team manages requests in accordance with major global privacy frameworks, ensuring your data is handled securely and responsibly regardless of your business location.

17. Fraud Prevention & Legal Obligations

We reserve the right to delay or deny a data deletion request if we detect fraudulent activity, suspect unauthorized account takeover attempts, or are legally required to preserve specific records under a judicial command or active government audit.

If a deletion request cannot be completed due to legal holds, we will notify you in writing, explain the legal reasons for the delay, and provide an updated processing timeline once the legal restrictions are lifted.

18. Changes To This Policy

We may update this data deletion policy periodically to reflect changes in our database structures, system upgrades, or updated privacy regulations.

When we make updates, we will update the "Last Updated" date at the top of this document. We encourage you to review this page regularly to stay informed about how we manage, protect, and delete your data.

19. Contact & Deletion Submission Instructions

For privacy concerns, deletion requests, compliance issues, or account-related inquiries, users may contact the company through email or WhatsApp support. Please find our direct corporate contact details below: