Refund & Cancellation Policy

1. Introduction

Welcome to the official refund policy of Digital Menu Maker, which outlines the terms, operational parameters, and financial boundaries associated with purchasing software plans, licenses, and visual templates on our platform (https://digitalmenumaker.com). This policy is operated and maintained under the corporate structure of JESASTIC Web Design & IT Solutions.

As a dedicated B2B hospitality Software-as-a-Service (SaaS) platform, we specialize in high-speed, dynamic digital menu board subscriptions, interactive table QR ordering systems, and customized restaurant software packages. Our billing frameworks are designed to deliver maximum commercial clarity, ensuring a clear and mutually beneficial financial relationship with our global partners.

By subscribing to any paid plan or purchasing a bespoke digital sign display layout, you confirm that you have read, understood, and agreed to be bound by the parameters, exclusions, and conditions detailed in this comprehensive policy document.

2. Scope Of This Refund Policy

This policy applies exclusively to commercial purchases, account upgrades, design setups, and ongoing service plans processed on Digital Menu Maker. It covers all subscription cycles (monthly subscriptions, annual subscriptions), custom design services, dynamic software integrations, and visual assets associated with our hospital SaaS platform.

Because we operate primarily as a B2B SaaS platform, our standard billing transactions are structurally different from consumer retail transactions. This policy establishes fair commercial rules, protecting both our ongoing platform maintenance pipelines and your business investments.

3. Subscription Services

Digital Menu Maker offers multi-tiered subscription levels that grant access to advanced styling controls, analytics dashboards, multi-sign sync tools, and high-volume scan targets. These subscriptions are billed on a recurring basis (either monthly or annually) and are charged automatically at the start of each billing cycle.

Your payment secures uninterrupted hosting, edge CDN caching, and software updates for your active digital menu assets. It is your responsibility to review your active plan and cancel any recurring services you no longer require.

4. Monthly Billing Terms

Our monthly subscription plans are designed to offer maximum operational flexibility for restaurants, cafes, and pop-up dining venues. Monthly fees are charged in advance for thirty (30) days of continuous platform usage.

Because we provide complete free tiers and direct layout previews to allow you to evaluate our tools before upgrading, all monthly subscription payments are strictly non-refundable. Once a monthly cycle is charged, your paid access will remain active for the remainder of that billing cycle, and no pro-rated refunds will be issued for unused portions of the billing period.

5. Annual Subscription Terms

Annual subscriptions are designed for long-term hospitality businesses, offering significant cost savings compared to our monthly rates. Annual plans are paid in full in advance, locking in your subscription features and dynamic limits for three hundred and sixty-five (365) consecutive days.

If you upgrade to an annual plan and decide that our platforms are not suited to your operational workflows, you may request a refund within fourteen (14) days of your initial purchase date. Approved annual refunds are calculated by deducting the standard, non-discounted monthly rate for any active days of usage, along with standard third-party transaction fees, before the remaining balance is returned. After this initial 14-day window, annual subscription transactions are non-refundable.

6. Cancellation Policy

You can cancel your Digital Menu Maker subscription at any time. To cancel, navigate to your restaurant management dashboard, select your billing overview, and follow the direct cancellation prompts.

To avoid automated renewals, you must submit your cancellation request at least twenty-four (24) hours before your next scheduled billing date. Once processed, your premium access will continue until the end of your current paid billing cycle, after which your account will automatically downgrade to our free baseline plan. We do not charge cancellation fees or impose lock-in contracts on standard software plans.

7. Refund Eligibility Rules

While our standard baseline terms are non-refundable, we review refund requests under narrow, verified exceptions to ensure fair business operations. You may be eligible for a billing adjustment if:

• Technical Billing Errors: You were double-charged for a single subscription due to a system payment processing error.
• Extended Service Outages: Our core menu-hosting infrastructure experiences a critical outage that violates our Service Level Agreement, preventing visitors from scanning your menus for more than forty-eight (48) consecutive hours.
• Unauthorized Dashboard Use: Your account was accessed without authorization, and you notified our security team within twenty-four (24) hours of the initial transaction.

8. Non-Refundable Services

Specific digital services and platform interactions are completely non-refundable once initiated, regardless of your account status. These include:

• Subscription charges processed more than fourteen (14) days prior to a refund request.
• Any platform plan where we have suspended or terminated access due to a violation of our Acceptable Use Policy.
• Usage-based charges, such as overage fees for high-frequency QR scanning tiers.
• Localized marketing materials or printed QR code decals delivered to your business.

9. Custom Design & Setup Work

Digital Menu Maker offers optional premium services, including custom visual board adjustments, custom menu styling, bespoke vector QR design, and digital setup support.

Because these projects involve direct labor hours, creative design work, and dedicated tech support resources, any payments for custom setup or design work are completely non-refundable once our design team begins work on your assets. If you cancel a custom design project before work has commenced, you may receive a refund, minus a twenty percent (20%) administrative processing fee.

10. Failed Payment Handling

If an automated subscription payment fails due to insufficient funds, an expired card, or closed banking profiles, our billing systems will automatically re-attempt the charge over a ten (10) day grace period.

During this grace period, your premium dashboard features and published menu boards will remain active. If the payment is not completed after our automated retries, our system will suspend your premium access, deactivate advanced dynamic QR targets, and transition your account to our free tier.

11. Stripe & Payment Processing

We partner with reliable payment processors, including Stripe, to manage secure subscription transactions. Our transaction gateways use industry-standard encryption protocols to process your billing details safely.

When a refund is approved and processed, our payment gateways return the funds directly to the original payment method used for the purchase. Depending on your financial institution, refunds typically take between five (5) and ten (10) business days to appear in your account.

12. Chargebacks & Payment Disputes

We encourage our partner establishments to contact our support team directly regarding any billing disputes or unrecognized charges before contacting their financial institution. This allows us to resolve any issues quickly and amicably.

If you initiate a formal credit card chargeback or payment dispute without contacting our support team first, we reserve the right to temporarily suspend your restaurant dashboard, deactivate your active QR codes, and restrict your access to our templates until the dispute is resolved.

13. Account Suspension Related To Billing

If your administrative account is suspended due to unpaid subscription invoices, our systems will temporarily restrict your access to our template builders and advanced analytics.

We do not immediately delete your restaurant's published menu designs or historical data during a billing suspension. Your configurations are preserved for up to sixty (60) days, giving you ample time to update your payment details and restore your services. If your account remains unpaid after this 60-day period, we may permanently delete your stored menu files to protect our server resources.

14. Trial Access & Promotional Offers

Digital Menu Maker may occasionally offer promotional discounts, extended trial access, or bundled service deals. The specific terms of these promotional offers are detailed on their respective registration pages.

If a trial plan requires you to configure a payment method, your account will automatically transition to a paid subscription at the end of the trial period unless you cancel your plan before the trial expires. We do not issue refunds for subscription charges processed after a trial period ends.

15. Service Termination Procedures

If you choose to permanently close your restaurant profile on our platform, you can request full account deletion through our Data Deletion Request Portal.

Completing an account deletion permanently purges your stored menu templates, uploaded files, and customer analytics from our active production servers. Please make sure to download any necessary transaction records or menu files before requesting deletion, as we cannot recover deleted data once the deletion process is complete.

16. International Payment Policies

Because we serve restaurant operators globally, our payment gateways support multiple currencies. If you complete a transaction in a currency other than your native currency, your financial institution may apply conversion fees or exchange rate adjustments.

When a refund is approved, we return the exact amount received in the transaction currency. We are not responsible for any differences in your refunded amount resulting from currency fluctuations or bank conversion fees.

17. Taxes & Currency Handling

All platform subscription rates and design setup fees are displayed exclusive of applicable taxes unless stated otherwise. Depending on your business location, we may collect regional taxes (such as Indian Goods and Services Tax or international sales taxes) at checkout.

Tax refund policies are governed by local regulatory guidelines. If a subscription refund is approved, we will return any collected tax amounts in accordance with the tax rules of your local jurisdiction.

18. Changes To This Refund Policy

We reserve the right to modify or update this refund and cancellation policy at any time to reflect updates to our services, system features, or payment gateway requirements.

When we make updates, we will update the "Last Updated" date at the top of this document. Your continued use of our platform after any updates take effect constitutes your complete acceptance of the updated policy terms.

19. Contact Information

For billing concerns, cancellation requests, subscription disputes, or refund-related inquiries, users may contact the company through email or WhatsApp support. Please find our direct corporate contact details below: